Refund policy


Hangify Home – Return & Refund Policy

At Hangify Home, we’re committed to delivering practical, high-quality hooks and home organization essentials designed to simplify your everyday living experience. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked non-returnable at checkout
  • Items damaged due to misuse, improper handling, or excessive force

📝 How to Request a Return

To start a return, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging, where applicable

 

Return Address

FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG


Order Cancellation Policy

At Hangifyhome, customers may request order cancellation within 24 hours of placing the order, provided the order has not yet been shipped or handed over to the courier.

After a customer places an order, the merchant may take 1–3 business days to process, prepare, and dispatch the order. This processing time includes order verification, product packing, and shipping arrangement.

If the customer initiates a cancellation request before the order is shipped and the request is made within 24 hours of placing the order, the order can be cancelled.

Once the order has been shipped, dispatched, or handed over to the delivery partner, cancellation will no longer be possible. In that case, the customer may follow our Return & Refund Policy after receiving the order.

To request cancellation, customers should contact our support team as soon as possible with their order number and cancellation reason.


  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information if needed.

2. Return Instructions

If your request is approved, we will provide:

  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered

3. Refund Issuance

Once your return is received and approved:

  • Your refund will be issued to the original payment method
  • Processing time is typically 5–7 business days, depending on your payment provider

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable unless the item is faulty
  • Returns showing signs of use, damage, or missing packaging may be rejected
  • Excessive or suspicious return requests may be declined

💬 Need Help?

We’re here to support you every step of the way.

If you have any questions regarding returns or refunds, please visit our Contact Us page and our team will ensure your Hangify Home experience remains smooth, simple, and worry-free.