Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

✅ Eligibility for a Refund

You may request a refund within 14 days of receiving your order, provided that:

• The item is in its original, unused condition.
• The item is in its original packaging, with all tags and labels intact.
• You provide proof of purchase (order confirmation email or order number).

🚫 Non-Refundable Items

The following items are not eligible for a refund:

• Items that have been used, installed, or altered.
• Items returned without original packaging.
• Gift cards and promotional items.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

📝 How to Request a Return

To initiate a return, please follow these steps:

1. Email us at support@hangifyhome.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will review your request and respond within 48 hours with further instructions.
3. Once approved, you will receive a return shipping address and any additional instructions.

🔄 Return & Refund Process

1. Review

Once we receive your return request, our team will review it and confirm whether the item is eligible for a refund. We may ask for photographs or additional information to assess the condition of the item.

2. Return Instructions

If your return is approved, we will provide you with the return shipping address. Return shipping costs are the responsibility of the buyer, unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service to ensure your return arrives safely.

3. Refund Issuance

Once we receive and inspect the returned item, we will process your refund within 5 – 7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3 – 5 business days for the refund to appear in your account, depending on your payment provider.

📌 Important Notes

• Items must be returned within 14 days of receiving your return approval.
• We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria outlined above.
• If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost.
• Partial refunds may be issued for items that show signs of use or are not in their original condition.

Last updated: January 2026